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SRSLY Support

As of right now, our main focus is to make sure all our wonderful customers have access to low carb, healthy &amp; tasty food! The best way for us to do this is to sell direct to our consumers on our website.&#xA0;We&apos;re in a few independent health food shops but the stock levels in these stores varies regularly as well as which ones we&apos;re in.&#xA0;If you work for a major retailer and you&apos;re keen to have some SRSSLY awesome products on your shelves, let us know &#x1F618;&#xA0;If you have any questions please don&apos;t hesitate to reach out to our customer service team <a href="https://srsly-support.gorgias.help/en-GB/contact" rel="noopener noreferrer" target="_blank">here</a>.Article Ref: 5557446353

As of right now, our main focus is to make sure all our wonderful customers have access to low carb, healthy & tasty food! The best way for us to do this is to sell direct to our consumers on our website. We're in a few independent health food shops

Are you in any stores?

Placing an order

When will my order be delivered? Has my order been dispatched yet?

My delivery is late / Where is my order?

Why have I received a delivery delay notification?

Why can't I use a particular courier or service?

What should I do if I'm not going to be in for my delivery?

Which delivery companies do you use?

Why can't I choose next day delivery at checkout?

How do I track my order?

Do you offer Free Shipping?

Easter Bank Holiday 2025 – Shipping & Support Update

Delivery Information

What is Subscribe & Save?

How do I change how often I get my subscription order?

How do I change what day of the week my subscription is processed?

How do I cancel or pause my subscription?

How do I change the products in my subscription order?

How do I add products to my subscription?

How do I remove products from my subscription?

How do I update the payment details on my Subscription?

How do I update my delivery address?

I’m not receiving any communications from SRSLY, what should I do?

What is your GDPR policy?

My Account / Subscriptions

How do I apply a discount code, promo code or voucher to my order?

How do I access your NHS or The Daisy Garland discount?

What should I do if I’ve been overcharged for my order?

How can I pay for my order?

Payment, Promos & Gift Vouchers

What should I do if my order has perished before the best before date?

How fresh are your products?

Where can I leave a review?

There's hard shards in my Jam / Sauce?

Why is there an air bubble in my bread?

How low carb are your products?

Are your products gluten free?

What is the best way to store your fresh products?

My pizzas was delivered whilst I was out?

How do I cook my pizza?

How do I cook my ready meal?

What do I do with the Ice Pack that came with my pizza?

How do product reviews work?

Why is my pizza or wraps misshaped?

Are you Keto? What is low-carb?

What are your best before dates like?

Why are there white spots on my bread?

Product Information

How do I place an order?

What should I do if my products/packaging have arrived damaged or incomplete?

How do I cancel my order?

How do I amend or cancel my order?

What does my order status mean?

Phone number and contact information.

What should I do if my order is wrong or missing products?

What should I do if there's an issue with my order?

My goods have perished early, what do I do?

Order Issues

What should I do if my refund is incorrect?

What happens to my refund if my card is no longer in use?

What is your returns policy?

Returns & Refunds

Do you have Social Media?

I'm an influencer and would like to collaborate.

Can I buy through your social platforms?

Social media & Events

Are you in any stores?Updated 4 months ago