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SRSLY Support

Quality and freshness are important to us when sending out orders to our amazing customers. We always keep a close eye on things within our warehouse and follow different procedures to ensure that our customers are getting the best experience. As well as meeting the official standards we need to sell our products.Our fresh goods are delivered to us multiple times through the week to ensure we always have super fresh food. This means&#xA0;there is never an old batch sent out and you&apos;ll always receive your goods with plenty of shelf life still on them!&#xA0; When you receive your goods, please refrigerate or freeze them ASAP to get the most life out of them.&#xA0; Please see <a href="https://uk.trustpilot.com/review/seriouslylowcarb.com">here</a> for our trust pilot rating and reviews. If you have any questions or queries about this, feel free to contact our&#xA0;<a href="https://srsly-support.gorgias.help/en-GB/contact">Customer Service Team</a>. Article Ref: 5693992441

Quality and freshness are important to us when sending out orders to our amazing customers. We always keep a close eye on things within our warehouse and follow different procedures to ensure that our customers are getting the best experience. As wel

How fresh are your products?

Product Information

When will my order be delivered? Has my order been dispatched yet?

My delivery is late / Where is my order?

Bundle Builder Delivery Upgrade

Why have I received a delivery delay notification?

Do you deliver to Ireland or the EU?

Why can't I use a particular courier or service?

What should I do if I'm not going to be in for my delivery?

Which delivery companies do you use?

When are you closed for Bank Holidays & Christmas?

Why can't I choose next day delivery at checkout?

Why have your shipping prices changed?

Delivery Information

How do I change how often I get my subscription order?

How do I change the products in my subscription order?

How do I change what day of the week my subscription is processed?

How do I cancel or pause my subscription?

How do I update the payment details on my Subscription?

How do I update my delivery address?

How do I add products to my subscription?

What is Subscribe & Save?

I’m not receiving any communications from SRSLY, what should I do?

What is your GDPR policy?

My Account / Subscriptions

How do I apply a discount code, promo code or voucher to my order?

How do I access your NHS or The Daisy Garland discount?

What should I do if I’ve been overcharged for my order?

How can I pay for my order?

Payment, Promos & Gift Vouchers

Why is your seeded loaf unsliced?

What should I do if my order has perished before the best before date?

Where can I leave a review?

There's hard shards in my Jam / Sauce?

Why is there an air bubble in my bread?

How low carb are your products?

Are your products gluten free?

What is the best way to store your fresh products?

My pizzas was delivered whilst I was out?

How do I cook my pizza?

How do I cook my ready meal?

What do I do with the Ice Pack that came with my pizza?

How do product reviews work?

Why is my pizza or wraps misshaped?

Are you Keto? What is low-carb?

What are your best before dates like?

Why are there white spots on my bread?

How do I place an order?

What is the Bundle Builder?

Are you in any stores?

Placing an order

What should I do if my products/packaging have arrived damaged or incomplete?

How do I cancel my order?

How do I amend or cancel my order?

What does my order status mean?

Phone number and contact information.

What should I do if my order is wrong or missing products?

What should I do if there's an issue with my order?

My goods have perished early, what do I do?

Order Issues

What should I do if my refund is incorrect?

What happens to my refund if my card is no longer in use?

What is your returns policy?

Returns & Refunds

Do you have Social Media?

I'm an influencer and would like to collaborate.

Can I buy through your social platforms?

Social media & Events

How fresh are your products?Updated 5 months ago