I’m not receiving any communications from SRSLY, what should I do?Updated 5 months ago

When signing up to SRSLY Low Carb, you'll be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order Confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.

If you did consent to receive emails after placing your first order and you're not receiving any from us, follow the steps below:

1. Check your junk mail

Your email software may be marking our emails as junk mail. To stop this from happening, please mark us as a safe sender.

2. Update your marketing preferences

Check that you've agreed to receive our marketing emails by ticking the box next time you place an order. 

4. Check your email address

Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.

5. Contact us

If after this you're still having trouble, contact our Customer Care Team giving as much detail as you can about the issue and we will try our best to help.