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My Account / Subscriptions

Everything you could possibly need to know to manage your own upcoming SRSLY Low Carb Subscription Orders.

How do I change how often I get my subscription order?

Follow these steps to update your subscription frequency:. 1. Log into your account using the person icon at the top right of the website. 2. Click "Subscriptions" on the left hand menu:. 3. Now click "Manage subscriptions". 4. Select the delivery fr

How do I change the products in my subscription order?

If you're looking to add more products to your subscription, please click here. Follow these steps to swap the existing products in your subscription for something else:. 1. Log into your account using the person icon at the top right of the website.

How do I change what day of the week my subscription is processed?

Follow these steps to change the day of the week that the subscription is processed:. 1. Log into your account using the person icon at the top right of the website. 2. Click "Subscriptions" the left hand side menu:. 3. Select "Reschedule" from the

How do I cancel or pause my subscription?

We're sorry you'd like to cancel your subscription! Please follow these steps:. 1. Log into your account using the person icon at the top right of the website. 2. Click "Subscriptions" the left hand side menu:. 3. Select "Manage this subscription" on

How do I update the payment details on my Subscription?

Follow these steps to change your payment details:. 1. Log into your account using the person icon at the top right of the website. 2. Click "Subscriptions" the left hand side menu:. 3. Select "Address & payment details" on the right hand side menu:.

How do I update my delivery address?

Follow these steps to change your delivery address details:. 1. Log into your account using the person icon at the top right of the website. 2. Click "Subscriptions" the left hand side menu:. 3. Select "Address & payment details" on the right hand si

How do I add products to my subscription?

Follow these steps to add products to your subscription:. 1. Log into your account using the person icon at the top right of the website. 2. Click "Subscriptions" the left hand side menu:. 3. Below your subscription you will see some products under "

What is Subscribe & Save?

We know that lots of our customer rely on our products, almost daily, to help them manage their blood sugars and cravings. We also now how much of a pain it can be when you go to the fridge or cupboard for your favourite SRSLY product and it's not th

I’m not receiving any communications from SRSLY, what should I do?

When signing up to SRSLY Low Carb, you'll be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order Confirmation emai

What is your GDPR policy?

Our customers information is really important to us and we do everything we can to ensure it is safe and protected. This is by following the policies under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. To see more in