Contact our Customer Service Legends here and they'll be able to help you out, no matter the issue.

Jump on the phone to speak to one of our Customer Service Legends!

Check out the SRSLY range of foods

SRSLY Support

Occasionally we are asked &apos;What does my order status mean?&apos; so we have put together the following below to help.UnfulfilledUnfulfilled means that your order has been received and has not yet been shipped but our warehouse team are working on it.FulfilledFulfilled means that your order has been put together by our warehouse team and your order has now been despatched.DespatchedDespatched means that your order has now been shipped and will be with you soon.StalledStalled means that your order is on its way and in transit but may have temporarily paused on its journey. If your order has stalled, please do not worry. This means that it may take a little longer to arrive but if your order has stalled for too long, we will be notified of this and can investigate it further for you. Any action needed to be made, will be resolved as soon as possible.To track your order, please click <a href="https://srsly-support.gorgias.help/en-GB/ssp/login">here</a>. Or if you need any assistance, please contact our <a href="https://srsly-support.gorgias.help/en-GB/contact">Customer service team</a>. Article Ref: 5557446633

Occasionally we are asked 'What does my order status mean?' so we have put together the following below to help. Unfulfilled. Unfulfilled means that your order has been received and has not yet been shipped but our warehouse team are working on it. F

What does my order status mean?

Order Issues

When will my order be delivered? Has my order been dispatched yet?

My delivery is late / Where is my order?

Bundle Builder Delivery Upgrade

Why have I received a delivery delay notification?

Do you deliver to Ireland or the EU?

Why can't I use a particular courier or service?

What should I do if I'm not going to be in for my delivery?

Which delivery companies do you use?

When are you closed for Bank Holidays & Christmas?

Why can't I choose next day delivery at checkout?

Why have your shipping prices changed?

Delivery Information

How do I change how often I get my subscription order?

How do I change the products in my subscription order?

How do I change what day of the week my subscription is processed?

How do I cancel or pause my subscription?

How do I update the payment details on my Subscription?

How do I update my delivery address?

How do I add products to my subscription?

What is Subscribe & Save?

I’m not receiving any communications from SRSLY, what should I do?

What is your GDPR policy?

My Account / Subscriptions

How do I apply a discount code, promo code or voucher to my order?

How do I access your NHS or The Daisy Garland discount?

What should I do if I’ve been overcharged for my order?

How can I pay for my order?

Payment, Promos & Gift Vouchers

Why is your seeded loaf unsliced?

What should I do if my order has perished before the best before date?

How fresh are your products?

Where can I leave a review?

There's hard shards in my Jam / Sauce?

Why is there an air bubble in my bread?

How low carb are your products?

Are your products gluten free?

What is the best way to store your fresh products?

My pizzas was delivered whilst I was out?

How do I cook my pizza?

How do I cook my ready meal?

What do I do with the Ice Pack that came with my pizza?

How do product reviews work?

Why is my pizza or wraps misshaped?

Are you Keto? What is low-carb?

What are your best before dates like?

Why are there white spots on my bread?

Product Information

How do I place an order?

What is the Bundle Builder?

Are you in any stores?

Placing an order

What should I do if my products/packaging have arrived damaged or incomplete?

How do I cancel my order?

How do I amend or cancel my order?

Phone number and contact information.

What should I do if my order is wrong or missing products?

What should I do if there's an issue with my order?

My goods have perished early, what do I do?

What should I do if my refund is incorrect?

What happens to my refund if my card is no longer in use?

What is your returns policy?

Returns & Refunds

Do you have Social Media?

I'm an influencer and would like to collaborate.

Can I buy through your social platforms?

Social media & Events

What does my order status mean?Updated 5 months ago