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SRSLY Support

We are sorry to hear if your order arrives incorrectly or has missing products. This is a complete rarity and our warehouse team work efficiently to ensure all our low carb legends orders are carefully put together before sending it on its way to you.Just as a reassurance, we also have fail safe systems and audit cameras in our warehouse on each packing station so we can keep an eye on your order and process any checks if needed.We want our customers to have the best experience but if your order does arrive incorrect or has missing products, please contact our Customer Service Team and we will sort a resolution for you.<a href="https://srsly-support.gorgias.help/en-GB/contact" rel="noopener noreferrer" target="_blank">Click here to get in touch</a>. Article Ref: 5557446474

We are sorry to hear if your order arrives incorrectly or has missing products. This is a complete rarity and our warehouse team work efficiently to ensure all our low carb legends orders are carefully put together before sending it on its way to you

What should I do if my order is wrong or missing products?

Order Issues

When will my order be delivered? Has my order been dispatched yet?

My delivery is late / Where is my order?

Why have I received a delivery delay notification?

Why can't I use a particular courier or service?

What should I do if I'm not going to be in for my delivery?

Which delivery companies do you use?

Why can't I choose next day delivery at checkout?

How do I track my order?

Do you offer Free Shipping?

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Delivery Information

What is Subscribe & Save?

How do I change how often I get my subscription order?

How do I change what day of the week my subscription is processed?

How do I cancel or pause my subscription?

How do I change the products in my subscription order?

How do I add products to my subscription?

How do I remove products from my subscription?

How do I update the payment details on my Subscription?

How do I update my delivery address?

I’m not receiving any communications from SRSLY, what should I do?

What is your GDPR policy?

My Account / Subscriptions

How do I apply a discount code, promo code or voucher to my order?

How do I access your NHS or The Daisy Garland discount?

What should I do if I’ve been overcharged for my order?

How can I pay for my order?

Payment, Promos & Gift Vouchers

What should I do if my order has perished before the best before date?

How fresh are your products?

Where can I leave a review?

There's hard shards in my Jam / Sauce?

Why is there an air bubble in my bread?

How low carb are your products?

Are your products gluten free?

What is the best way to store your fresh products?

My pizzas was delivered whilst I was out?

How do I cook my pizza?

How do I cook my ready meal?

What do I do with the Ice Pack that came with my pizza?

How do product reviews work?

Why is my pizza or wraps misshaped?

Are you Keto? What is low-carb?

What are your best before dates like?

Why are there white spots on my bread?

Product Information

How do I place an order?

Are you in any stores?

Placing an order

What should I do if my products/packaging have arrived damaged or incomplete?

How do I cancel my order?

How do I amend or cancel my order?

What does my order status mean?

Phone number and contact information.

What should I do if there's an issue with my order?

My goods have perished early, what do I do?

What should I do if my refund is incorrect?

What happens to my refund if my card is no longer in use?

What is your returns policy?

Returns & Refunds

Do you have Social Media?

I'm an influencer and would like to collaborate.

Can I buy through your social platforms?

Social media & Events

What should I do if my order is wrong or missing products?Updated 4 months ago