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SRSLY Support

We&apos;re sorry to hear if your order has not arrived in the quality or standard it should have. The last thing we want is anything happening to any of our low carb legends orders!We always ensure that orders are packed efficiently and leave our warehouse correctly. However occasionally, a problem may occur.If your order has arrived damaged or not fit for purpose, please contact our SRSLY customer service team and we can either arrange a fresh replacement to be send out or issue a refund for you.Contact us <a href="https://srsly-support.gorgias.help/en-GB/contact">here</a> or call us on 0330 053 2250. Article Ref: 5557446646

We're sorry to hear if your order has not arrived in the quality or standard it should have. The last thing we want is anything happening to any of our low carb legends orders!. We always ensure that orders are packed efficiently and leave our wareho

What should I do if my products/packaging have arrived damaged or incomplete?

Order Issues

When will my order be delivered? Has my order been dispatched yet?

My delivery is late / Where is my order?

Bundle Builder Delivery Upgrade

Why have I received a delivery delay notification?

Do you deliver to Ireland or the EU?

Why can't I use a particular courier or service?

What should I do if I'm not going to be in for my delivery?

Which delivery companies do you use?

When are you closed for Bank Holidays & Christmas?

Why can't I choose next day delivery at checkout?

Why have your shipping prices changed?

Delivery Information

How do I change how often I get my subscription order?

How do I change the products in my subscription order?

How do I change what day of the week my subscription is processed?

How do I cancel or pause my subscription?

How do I update the payment details on my Subscription?

How do I update my delivery address?

How do I add products to my subscription?

What is Subscribe & Save?

I’m not receiving any communications from SRSLY, what should I do?

What is your GDPR policy?

My Account / Subscriptions

How do I apply a discount code, promo code or voucher to my order?

How do I access your NHS or The Daisy Garland discount?

What should I do if I’ve been overcharged for my order?

How can I pay for my order?

Payment, Promos & Gift Vouchers

Why is your seeded loaf unsliced?

What should I do if my order has perished before the best before date?

How fresh are your products?

Where can I leave a review?

There's hard shards in my Jam / Sauce?

Why is there an air bubble in my bread?

How low carb are your products?

Are your products gluten free?

What is the best way to store your fresh products?

My pizzas was delivered whilst I was out?

How do I cook my pizza?

How do I cook my ready meal?

What do I do with the Ice Pack that came with my pizza?

How do product reviews work?

Why is my pizza or wraps misshaped?

Are you Keto? What is low-carb?

What are your best before dates like?

Why are there white spots on my bread?

Product Information

How do I place an order?

What is the Bundle Builder?

Are you in any stores?

Placing an order

How do I cancel my order?

How do I amend or cancel my order?

What does my order status mean?

Phone number and contact information.

What should I do if my order is wrong or missing products?

What should I do if there's an issue with my order?

My goods have perished early, what do I do?

What should I do if my refund is incorrect?

What happens to my refund if my card is no longer in use?

What is your returns policy?

Returns & Refunds

Do you have Social Media?

I'm an influencer and would like to collaborate.

Can I buy through your social platforms?

Social media & Events

What should I do if my products/packaging have arrived damaged or incomplete?Updated 5 months ago