Contact our Customer Service Legends here and they'll be able to help you out, no matter the issue.

Jump on the phone to speak to one of our Customer Service Legends or chat with us on WhatsApp!

Back Home

SRSLY Support

We&apos;re always looking at ways to improve our products and services. That includes our delivery service.&#xA0;We currently use Evri&#xA0;to deliver your orders. The courier used is dependent on the postcode of your delivery address as well as what delivery service you selected at checkout.&#xA0; Standard &amp; Next Day DeliveryThese orders will be fulfilled by Evri on a 24-hour delivery service. You don&apos;t have to be home when the driver attempts delivery as they&apos;ll leave it safe for you and take a photo of where they leave it!&#xA0; Offshore DeliveryThese orders will be fulfilled by Evri on their a tracked 24 Hour delivery service. You don&apos;t have to be home when the driver attempts delivery as they&apos;ll leave it safe for you and take a photo of where they leave it!&#xA0; If you need to contact our Customer Service Team, please <a href="https://srsly-support.gorgias.help/en-GB/contact" rel="noopener noreferrer" target="_blank">click here</a>. Article Ref: 5583093284

We're always looking at ways to improve our products and services. That includes our delivery service. We currently use Evri to deliver your orders. The courier used is dependent on the postcode of your delivery address as well as what delivery servi

Which delivery companies do you use?

Delivery Information

When will my order be delivered? Has my order been dispatched yet?

My delivery is late / Where is my order?

Why have I received a delivery delay notification?

Why can't I use a particular courier or service?

What should I do if I'm not going to be in for my delivery?

Why can't I choose next day delivery at checkout?

How do I track my order?

Do you offer Free Shipping?

Easter Bank Holiday 2025 – Shipping & Support Update

What is Subscribe & Save?

How do I change how often I get my subscription order?

How do I change what day of the week my subscription is processed?

How do I cancel or pause my subscription?

How do I change the products in my subscription order?

How do I add products to my subscription?

How do I remove products from my subscription?

How do I update the payment details on my Subscription?

How do I update my delivery address?

I’m not receiving any communications from SRSLY, what should I do?

What is your GDPR policy?

My Account / Subscriptions

How do I apply a discount code, promo code or voucher to my order?

How do I access your NHS or The Daisy Garland discount?

What should I do if I’ve been overcharged for my order?

How can I pay for my order?

Payment, Promos & Gift Vouchers

What should I do if my order has perished before the best before date?

How fresh are your products?

Where can I leave a review?

There's hard shards in my Jam / Sauce?

Why is there an air bubble in my bread?

How low carb are your products?

Are your products gluten free?

What is the best way to store your fresh products?

My pizzas was delivered whilst I was out?

How do I cook my pizza?

How do I cook my ready meal?

What do I do with the Ice Pack that came with my pizza?

How do product reviews work?

Why is my pizza or wraps misshaped?

Are you Keto? What is low-carb?

What are your best before dates like?

Why are there white spots on my bread?

Product Information

How do I place an order?

Are you in any stores?

Placing an order

What should I do if my products/packaging have arrived damaged or incomplete?

How do I cancel my order?

How do I amend or cancel my order?

What does my order status mean?

Phone number and contact information.

What should I do if my order is wrong or missing products?

What should I do if there's an issue with my order?

My goods have perished early, what do I do?

Order Issues

What should I do if my refund is incorrect?

What happens to my refund if my card is no longer in use?

What is your returns policy?

Returns & Refunds

Do you have Social Media?

I'm an influencer and would like to collaborate.

Can I buy through your social platforms?

Social media & Events

Which delivery companies do you use?Updated a month ago