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Delivery Information

Find all you need to know about our SRSLY Low Carb Deliveries right here! Delivery is super important to us and we promise to despatch as quickly as possible. Should you need anymore information or have any issues, please see below.

When will my order be delivered? Has my order been dispatched yet?

We try to get all of our customers orders shipped ASAP to ensure speedy deliveries. However, as we sell freshly baked products as well as ambient goods we are sometimes reliant on when our bakes are cooled & ready for delivery. We've put a handy litt

My delivery is late / Where is my order?

Wondering where your order is? Think your delivery could be late? Have a look at the below:. Track my order. All you'll need to do to track your order is use the "Track Order" widget on our help pages. Click the button and follow the steps to get the

Why have I received a delivery delay notification?

We want our customers to have the best experience and feel supported along their low carb journey. One of the ways we're making this happen is by introducing a new system that notifies us and you if there are potential delivery delays. What does a de

Why can't I use a particular courier or service?

As you can see here, we deliver our SRSLY awesome goods through different couriers. Sometimes you may not be able to select a specific courier or service at checkout but this is because of the delivery zones our couriers work in. There may also be ti

What should I do if I'm not going to be in for my delivery?

All of our couriers allow you to amend the final destination & some allow you to leave with a neighbour, in a safe place or at a collection point. You may need to enter your tracking reference number which you can find within your emails from the cou

Which delivery companies do you use?

We're always looking at ways to improve our products and services. That includes our delivery service. We currently use Evri to deliver your orders. The courier used is dependent on the postcode of your delivery address as well as what delivery servi

Why can't I choose next day delivery at checkout?

Occasionally we may have to turn off the next day delivery service due to the capacity of our warehouse team or because of stock levels, which is why you sometimes are unable to select this option at check out. Another reason why you may not be able

How do I track my order?

We know how exciting it is to keep an eye on your order as it makes its way to you! Here’s how you can easily track your delivery through a few simple methods:. Use Our Support Widget. You can access your order tracking details anytime via our suppor

Do you offer Free Shipping?

At SRSLY, we strive to provide exceptional products and services at fair prices. We’re excited to offer free shipping on all orders over £60 as part of our commitment to making your shopping experience even better!. What Delivery Fees Cover. For orde

Easter Bank Holiday 2025 – Shipping & Support Update

Normal Service Resumes: Tuesday 22nd April. Key Deadlines for Delivery Before the Bank Holiday:. Standard, Next Working Day & Subscription: Order by 12:00pm, Wednesday 16th (for delivery on Thursday 17th). Non-Frozen Items Only: Order by 12:00pm, Thu